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						{"id":3176,"date":"2024-04-24T12:41:14","date_gmt":"2024-04-24T10:41:14","guid":{"rendered":"https:\/\/help.bookkercorp.com\/2024\/04\/24\/how-to-contact-or-resolve-an-incident\/"},"modified":"2024-12-03T13:19:57","modified_gmt":"2024-12-03T11:19:57","slug":"how-to-contact-or-resolve-an-incident","status":"publish","type":"post","link":"https:\/\/help.bookkercorp.com\/en\/2024\/04\/24\/how-to-contact-or-resolve-an-incident\/","title":{"rendered":"How to contact or resolve an incident"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Secci\u00f3n&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#2f2e5c&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_stops=&#8221;#2b87da 0undefined|#29c4a9 100undefined&#8221; bottom_divider_height=&#8221;90px&#8221; bottom_divider_repeat=&#8221;1x&#8221; bottom_divider_flip=&#8221;horizontal&#8221; 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_module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;How to contact or resolve an incident.&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|700|||||||&#8221; title_line_height=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#5c5c5c&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Do you have questions or need help?<br \/>\nYou can send <strong>suggestions or incidents<\/strong> at any time through our applications.<br \/>\nYour organization will receive these requests to try to solve and help you with whatever you need.  <\/span><\/p>\n<p><span>In addition, you can try to contact the responsible person in your organization directly to try to solve the problem.<br \/>\nIt is likely that your organization will be able to find a solution before escalating an issue to Bookker support.   <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Destacado&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#5c5c5c&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; background_color=&#8221;rgba(56,186,128,0.15)&#8221; custom_padding=&#8221;20px|30px|20px|30px|false|false&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_left=&#8221;5px&#8221; border_color_left=&#8221;#38BA80&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>If any issues are still not resolved, your organization can <strong><a href=\"#section3\">contact Bookker&#8217;s support center<\/a><\/strong> for more personalized attention.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;rgba(92,92,92,0.5)&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; module_id=&#8221;section1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_heading title=&#8221;Register an incident.&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;|700|||||||&#8221; title_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#5c5c5c&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ol>\n<li>Access the <strong>&#8220;Register incident&#8221;<\/strong> form from the shortcuts on the Home screen.<\/li>\n<li><strong>Fill in the<\/strong> incident <strong>form<\/strong> explaining as detailed as possible the reason and where the incident occurred.<\/li>\n<li>Click on <strong>&#8220;Send&#8221;.<\/strong><\/li>\n<\/ol>\n<p>[\/et_pb_text][et_pb_tabs active_tab_background_color=&#8221;rgba(111,110,219,0.4)&#8221; 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divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; module_id=&#8221;section3&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_heading title=&#8221;Contact Bookker&#039;s support center.&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;|700|||||||&#8221; title_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text admin_label=&#8221;Destacado&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#5c5c5c&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; background_color=&#8221;rgba(255,201,50,0.2)&#8221; custom_padding=&#8221;20px|30px|20px|30px|false|false&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_left=&#8221;5px&#8221; border_color_left=&#8221;#FFC932&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>\ud83d\udea8 Remember that the Bookker support center can only be accessed if you are an <strong>administrator of your organization.<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#5c5c5c&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ol>\n<li>Access the Bookker support center portal <a href=\"https:\/\/bookkercorp.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/li>\n<li>Enter your email address.<\/li>\n<li>Click on <strong>&#8220;Report an issue&#8221;<\/strong> and fill in the required fields.<br \/>\nShare as many details and attachments as you can about your issue. <\/li>\n<li>We will contact you as soon as possible.<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; admin_label=&#8221;Sidebar&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px||20px|20px|false|false&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;50px&#8221; sticky_position_tablet=&#8221;none&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|phone&#8221; border_width_left=&#8221;3px&#8221; border_color_left=&#8221;rgba(111,110,219,0.2)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;In this article&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h6&#8243; title_font=&#8221;|700||on|||||&#8221; title_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;20px&#8221; custom_margin=&#8221;||2px||false|false&#8221; custom_padding=&#8221;10px|15px|10px|15px|false|false&#8221; hover_transition_duration=&#8221;0ms&#8221; link_option_url=&#8221;#section1&#8243; border_radii=&#8221;off|10px|||10px&#8221; border_color_right=&#8221;#6F6EDB&#8221; global_colors_info=&#8221;{}&#8221; border_width_right__hover_enabled=&#8221;on|hover&#8221; border_width_right__hover=&#8221;5px&#8221; text_text_color__hover_enabled=&#8221;on|hover&#8221; text_text_color__hover=&#8221;#000000&#8243; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;rgba(111,110,219,0.1)&#8221; background_enable_color__hover=&#8221;on&#8221;]<\/p>\n<p>Register an incident<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;20px&#8221; custom_margin=&#8221;||2px||false|false&#8221; custom_padding=&#8221;10px|15px|10px|15px|false|false&#8221; hover_transition_duration=&#8221;0ms&#8221; link_option_url=&#8221;#section2&#8243; border_radii=&#8221;off|10px|||10px&#8221; border_color_right=&#8221;#6F6EDB&#8221; global_colors_info=&#8221;{}&#8221; border_width_right__hover_enabled=&#8221;on|hover&#8221; border_width_right__hover=&#8221;5px&#8221; text_text_color__hover_enabled=&#8221;on|hover&#8221; text_text_color__hover=&#8221;#000000&#8243; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;rgba(111,110,219,0.1)&#8221; background_enable_color__hover=&#8221;on&#8221;]<\/p>\n<p>Register a suggestion<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;20px&#8221; custom_margin=&#8221;||2px||false|false&#8221; custom_padding=&#8221;10px|15px|10px|15px|false|false&#8221; hover_transition_duration=&#8221;0ms&#8221; link_option_url=&#8221;#section3&#8243; border_radii=&#8221;off|10px|||10px&#8221; border_color_right=&#8221;#6F6EDB&#8221; global_colors_info=&#8221;{}&#8221; border_width_right__hover_enabled=&#8221;on|hover&#8221; border_width_right__hover=&#8221;5px&#8221; text_text_color__hover_enabled=&#8221;on|hover&#8221; text_text_color__hover=&#8221;#000000&#8243; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;rgba(111,110,219,0.1)&#8221; background_enable_color__hover=&#8221;on&#8221;]<\/p>\n<p>Contact Bookker&#8217;s support center<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; admin_label=&#8221;Row &#8211; Feedback&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2f2f2&#8243; custom_padding=&#8221;30px|20px||20px|false|false&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#5c5c5c&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; transform_origin=&#8221;100%|50%&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover=&#8221;100%|50%&#8221;]<\/p>\n<p><span>Have you found your answers?<\/span><\/p>\n<p>[\/et_pb_text][et_pb_tabs active_tab_background_color=&#8221;#FFFFFF&#8221; inactive_tab_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.25.0&#8243; 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transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221;]<\/p>\n<p>Thank you for your feedback! We are happy to help you.<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;\ud83d\ude10&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2f2f2&#8243; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Thank you for your feedback! Your feedback helps us to improve our articles.<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;\ud83d\ude1e&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2f2f2&#8243; background_enable_color=&#8221;on&#8221; background_last_edited=&#8221;on|desktop&#8221; custom_css_main_element=&#8221;background-color: #F2f2f2 !important;&#8221; global_colors_info=&#8221;{}&#8221; filter_saturate__hover_enabled=&#8221;on|desktop&#8221; filter_saturate__hover=&#8221;100%&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_tablet=&#8221;background-color: #F2f2f2 !important;&#8221; custom_css_main_element_phone=&#8221;background-color: #F2f2f2 !important;&#8221;]Need more help?  <a href=\"https:\/\/help.bookkercorp.com\/en\/2024\/04\/24\/how-to-contact-or-resolve-an-incident\/\">Contact us!<\/a>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;40px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"rpbt_shortcode\">\n<h3>Related articles<\/h3>\n<ul>\n\t\t\t\t\t\n\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/help.bookkercorp.com\/en\/2024\/05\/17\/bookker-app-interface\/\">Bookker app interface<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t\n\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/help.bookkercorp.com\/en\/2024\/08\/22\/key-concepts-of-bookker-and-the-app\/\">Key concepts of Bookker and the app<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; 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